Refund Policy
This policy covers purchases from Summit Holdings Alliance LLC (doing business as Workshaped) ("Workshaped", "we", "us") on workshaped.ai. It is part of our Terms.
Sales are final once accessed
Blueprints are digital downloads. When your payment goes through, checkout takes you straight to your files, so a purchase normally counts as accessed as soon as payment completes. Files can't be returned once you have them, so sales are final once accessed, and we don't offer a money-back guarantee. Please read the "What you get from it", "What the test showed" and "What you need" sections on each Blueprint page before you buy, and check that you have an AI assistant you're happy to use.
You confirm this when you accept the terms at checkout.
Buyers in the EU, UK and EEA
We sell to buyers in the EU, UK and EEA. Consumers there normally have 14 days to withdraw from an online purchase. For digital content, that right ends once delivery starts if you expressly asked for immediate access and acknowledged that you would lose the right. At checkout, you expressly ask for immediate access and acknowledge that you lose your right of withdrawal once access starts, and your Stripe receipt and invoice confirm this. So once your files are delivered, the withdrawal right no longer applies. The cases below still apply to you, and so do your legal rights if the content is faulty.
When we will help anyway
We review problems case by case and, at our discretion, will make it right. Usually that means fixing the problem first; sometimes it means a refund. Ask within 14 days of purchase. Cases we take seriously:
- You were charged twice for the same Blueprint, or charged for an order you didn't place.
- You never got access, and we can't get the files to you.
- The Blueprint doesn't do what its page says, using the AI assistant and setup it documents, and we can't fix it within a reasonable time. We'll try to fix it first.
Separately from refunds, if a change to a listed AI assistant or tool breaks the prompts or setup within 12 months of your purchase, we'll re-test the Blueprint and, where we can reasonably fix it, give you the updated version under our free-update promise (see section 4 of our Terms).
Things that don't usually qualify: changing your mind, buying the wrong Blueprint, not having the tools listed in the requirements, costs charged by your own providers (for example an AI subscription or API usage), results that differ from our examples, answers from an AI assistant that differ from our worked example or from one run to the next, problems caused by changes you made, or anything a merchant did or didn't do after you or a developer kit acted (for example, a merchant that didn't process a cancellation, or a purchase you made yourself).
Any refund we give goes back to the original payment method through Stripe, including any tax charged. When we refund, the license for that purchase ends and you agree to delete the files.
Done-for-you work
Pilots and consulting have their own written agreement, and its payment and refund terms apply.
How to ask
Email hello@workshaped.ai within 14 days of purchase with your receipt or the email you paid with, and tell us what went wrong. We aim to reply within 3 business days.
Please contact us before disputing a charge with your bank. A chargeback freezes access to the Blueprint while it's open and is usually slower for you than asking us. See the Terms for how we handle chargebacks.
Your legal rights
This policy doesn't limit any rights you have under the law where you live, including rights you may have with your card issuer for unauthorized or duplicate charges.
Contact
Workshaped is a trade name of Summit Holdings Alliance LLC, a Wyoming limited liability company.
- Email: hello@workshaped.ai
- Mail: Summit Holdings Alliance LLC, 30 N Gould St, Ste N, Sheridan, WY 82801